Refund Policy

1. Overview

This Refund Policy explains when SocialLogsTools refunds payments made from your wallet. By placing an order you agree to it. Questions? Contact us at support@sociallogstools.com.

2. Automatic refunds

If we are unable to deliver a product or service you paid for (for example the supplier rejects the order or it cannot be fulfilled), the full amount is returned to your SocialLogsTools wallet automatically. You do not need to request it, and you will receive an email when it happens.

3. Gift cards

Once a gift card code has been delivered to you it has been supplied and cannot be refunded, except where the code is proven to be invalid at the time of delivery or where the law requires otherwise. If a code does not work, contact us promptly with your order reference so that we can verify it with the supplier.

4. Virtual numbers, VPN, proxy and eSIM services

Numbers that never receive a message are refunded automatically when the order expires or is cancelled. Digital services that have been delivered and activated are not refundable, except where they are defective or not as described and we are unable to correct the problem.

5. Wallet deposits

Funds in your wallet can be used for any purchase on SocialLogsTools. Deposits that have not been spent may be refunded on request to the original payment method where possible, less any non-recoverable payment-processor fees.

6. How to request a refund

Email support@sociallogstools.com with your order reference and a short description of the problem. We aim to respond within 2 business days.

7. Fraud and abuse

We may refuse or reverse refunds on orders that we reasonably believe involve fraud, chargeback abuse or a breach of our Terms.

Last updated: October 22, 2026. SocialLogTools